Terms & Conditions

Rider's Route is operated by Rider's Route S.R.L., a limited liability company incorporated in Romania with its registered office at Str. Bega nr. 47, Ghiroda, Timiș County, Romania, registered with the Trade Register under no. J2026038748004 (EUID ROONRC.J2026038748004), sole registration code (CUI) 54898440, VAT number RO54898440. You can reach us at contact@ridersroute.app.

In these Terms, “the Services” means everything we operate under the Rider's Route name, namely:

• the App — the Rider's Route mobile application for iOS and Android;
• the Website — https://ridersroute.app, including the public route catalogue, the Help section, the contact form and the account deletion request form.

By downloading, installing, accessing or using any part of the Services, you agree to be bound by these Terms and by our Privacy Policy and Cookie Policy, which are incorporated here by reference. Together these documents form a binding agreement between you and us. If you do not agree, you must not use the Services.

These Terms also cover any updates, new features or additional services we offer, unless those come with separate terms — in which case the separate terms apply to that feature.

The Services are intended for adults. You must be at least 18 years old to create an account. By creating an account you represent and warrant that you are 18 or older.

Because the App records motorcycle rides and shares routes, you are solely responsible for holding every licence, permit and qualification legally required in your jurisdiction to operate a motorcycle. We do not verify licence status and accept no responsibility arising from unlicensed or unauthorised vehicle operation.

The public pages of the Website — including the route catalogue and this document — can be read without an account. Creating an account is restricted to those aged 18 and over.

Accurate information

When you create an account you agree to provide accurate, current and complete information, and to keep it up to date. Providing false or misleading information is grounds for suspension or termination.

Account security

You are responsible for keeping your credentials confidential and must not share your account with anyone. Notify us immediately at contact@ridersroute.app if you become aware of unauthorised use of your account or any other security breach.

Responsibility for activity

You are responsible for all activity under your account, whether or not you authorised it. We are not liable for loss arising from your failure to meet these obligations.

The App is a GPS-based motorcycle activity platform. Its core features are:

• Ride tracking — recording your rides with GPS route capture, speed, elevation and ride statistics.
• Community routes — browsing, saving, reviewing and sharing routes created by other riders.
• Garage — a private record of your motorcycles, including maintenance and document reminders.
• Social features — following other riders, reactions, comments, route reviews and salutes.

The Website presents Rider's Route to the public and provides:

• a public catalogue of routes with maps, statistics and photographs;
• the Help section, including account and data deletion;
• a contact form for questions and requests;
• these legal documents, as the canonical published versions referenced from inside the App.

The Services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted, error-free or perfectly accurate operation. Features may be added, changed or removed, including during maintenance. We will give reasonable advance notice of significant changes where practicable.

Do not use the App while riding

Obey all traffic laws

You are solely responsible for riding safely and lawfully at all times, and for complying with the traffic laws, road regulations and speed limits of every jurisdiction in which you ride. Nothing in the Services — no route, waypoint, suggestion or navigation instruction — authorises you to break the law, exceed posted speed limits, or ride beyond your skill level.

Data is informational only

GPS tracking, speed readings, elevation profiles, navigation guidance, route difficulty ratings and every other figure produced or displayed by the Services are informational only. They may be inaccurate, incomplete, outdated or delayed because of signal conditions, device limitations, mapping errors or other technical factors. Do not rely on them alone for navigation or for safety-critical decisions. Exercise your own judgement and use dedicated, road-legal navigation equipment where appropriate.

Routes are user-generated

Routes published in the App and in the Website catalogue are created by riders and by us, not surveyed to any professional standard. Road conditions, surfaces, closures, restrictions and hazards change. A route's presence in the catalogue is not a representation that it is safe, legal, passable or suitable for your motorcycle or your experience.

Assumption of risk

Motorcycle riding is inherently risky. By using the Services you acknowledge and accept that we are not responsible for accidents, personal injury, death, traffic fines, licence penalties, vehicle damage or property damage arising from your use of, or reliance on, the Services, their data, or any route or community content shared through them.

You own it

You keep full ownership of everything you submit — ride records, routes, photos, comments, reviews and profile information (“User Content”).

The licence you grant us

By submitting User Content you grant us a worldwide, non-exclusive, royalty-free, transferable, sub-licensable licence to host, store, reproduce, modify (for formatting purposes only), display, distribute and communicate that content, to the extent necessary to operate, maintain and promote the Services and their community features. This includes displaying published routes and their photographs in the public Website catalogue and in link previews when a route is shared.

The licence lasts as long as your content remains on the platform and ends when you delete the content or your account, subject to reasonable backup and log retention periods described in the Privacy Policy.

Your responsibility

You are responsible for your User Content. You represent and warrant that:

1. you own it or have the right to submit it;
2. it does not infringe any third party's intellectual property, privacy or other rights;
3. it complies with these Terms and with our Community Guidelines.

Community Guidelines

All User Content must comply with our Community Guidelines, which are incorporated into these Terms by reference and set out in detail what is expected and what is prohibited.

You agree not to use the Services, or let anyone use them through your account, to:

• post or transmit content that is unlawful, defamatory, harassing, abusive, threatening, hateful, discriminatory, racially or ethnically offensive, sexually explicit, or violent;
• encourage, glorify or facilitate reckless, dangerous or illegal riding, including street racing, speeding, or riding under the influence of alcohol or drugs;
• post or misuse another rider's licence plate, home address or other personal data in any way that could facilitate harassment, stalking or doxxing;
• infringe anyone's intellectual property, including by uploading maps, images or other content you have no right to use;
• impersonate any person, entity or brand, or misrepresent your affiliation with one;
• send unsolicited commercial messages, phishing or scam content;
• scrape, harvest or systematically extract data from the Services — including the public route catalogue — without our prior written consent;
• reverse engineer, decompile or disassemble the Services, or attempt to derive their source code;
• use bots, crawlers, scripts or other automated means to access or interact with the Services, other than a search engine crawler obeying our robots.txt;
• attempt to access the administration area or any other non-public part of the Services;
• interfere with or disrupt the Services, their servers, databases or infrastructure, or attempt to gain unauthorised access to them;
• use the Services in any way that breaks the law in any jurisdiction.

Rider's Route hosts content uploaded by its users and is therefore a hosting service provider under Regulation (EU) 2022/2065 (the Digital Services Act). This section sets out the obligations that apply to us and the rights they give you.

Points of contact

Under Articles 11 and 12 DSA we designate a single electronic point of contact: contact@ridersroute.app. Member State authorities, the European Commission and the European Board for Digital Services may use it to communicate with us, and so may you. We accept communications in English and Romanian.

Reporting illegal content — notice and action

Under Article 16 DSA, anyone may notify us of content on the Services they consider illegal. You can do this through the in-app report tools or by emailing our point of contact. To let us act quickly, please include:

• a sufficiently substantiated explanation of why you consider the content illegal;
• a clear indication of where the content is — the exact route, ride, comment, review, photo or profile;
• your name and email address, except where the notice concerns offences relating to child sexual abuse material;
• a statement confirming your good-faith belief that the information in the notice is accurate and complete.

We will confirm receipt without undue delay, assess the notice in a timely, diligent, non-arbitrary and objective way, and inform you of our decision and of the redress available against it.

You will always be told why

Under Article 17 DSA, whenever we remove or disable access to your content, restrict its visibility, suspend or terminate your account, or suspend the provision of the Services to you, we will give you a statement of reasons. It will identify what was affected, the ground we relied on — a specific provision of these Terms or of the Community Guidelines, or a legal ground — whether automated means were used in the decision, and how you can contest it.

Contesting a decision

If you believe a decision was wrong, reply to the statement of reasons or write to contact@ridersroute.app within six months of being notified. We will review the decision, and where we find it was mistaken we will reverse it and restore your content or access.

Rider's Route S.R.L. is a micro-enterprise within the meaning of Recommendation 2003/361/EC and is therefore exempt, under Article 19 DSA, from the obligations in Section 3 of Chapter III (Articles 20 to 28) — including the obligation to operate a formal internal complaint-handling system and to engage in certified out-of-court dispute settlement. The review process described above is offered voluntarily. Should we cease to qualify as a micro or small enterprise, we will implement those obligations and update these Terms.

Our discretion

We may — but are not obliged to — review and moderate User Content. We may issue warnings, remove content, restrict features, or suspend or terminate accounts in response to breaches of these Terms or the Community Guidelines. You may also block other users in the App to prevent further contact. None of this affects your statutory rights, including those described above.

The Services are currently provided free of charge. There are no subscriptions or in-app purchases at the effective date of these Terms. This section describes how paid features will work when we introduce them; until then it has no effect.

How billing will work

Any Rider's Route Premium subscription will be sold as an in-app purchase through the Apple App Store or Google Play, in accordance with those platforms' rules for digital goods. This means:

• your payment relationship is with Apple or Google, not with us — we do not receive or store your payment card details;
• subscriptions renew automatically for the chosen period until you cancel;
• you cancel through your Apple ID or Google Play account settings, and cancellation takes effect at the end of the current billing period;
• refunds are handled under the store's refund policy, in addition to the statutory rights described below;
• prices are shown inclusive of applicable VAT before you confirm, and we will notify you in advance of any price change affecting a renewal.

Your right of withdrawal

As an EU consumer you have a 14-day right of withdrawal from a distance contract under Directive 2011/83/EU, transposed in Romania by Government Emergency Ordinance no. 34/2014, exercisable without giving reasons.

For digital content supplied without a tangible medium, that right is lost once performance has begun, provided you gave your prior express consent to immediate performance and acknowledged that you would thereby lose the right of withdrawal (Article 16(m) of the Directive). Where a subscription grants immediate access to premium features, you will be asked for that consent and acknowledgement at the point of purchase. If you do not give it, performance begins after the 14-day period.

We will provide the statutory model withdrawal form and full pre-contractual information at the point of purchase.

Legal conformity

Paid digital content and digital services must conform to the contract under Directive (EU) 2019/770, transposed in Romania by Government Ordinance no. 141/2021. If they do not, you are entitled to have them brought into conformity, or to a price reduction or termination, in accordance with that law.

The Services — including the Rider's Route name, logo, design, source code, features, text, graphics and underlying technology — belong to us or to our licensors and are protected by intellectual property law. All rights not expressly granted in these Terms are reserved.

You are granted a limited, personal, non-exclusive, non-transferable, revocable licence to use the Services for your own personal, non-commercial purposes in accordance with these Terms.

Mapping data

Map data and mapping services in the Services come from third parties and remain subject to their rights and terms:

• in the App, map tiles, geocoding and directions are provided by Mapbox;
• on the Website, base map tiles are provided by Mapbox using data from OpenStreetMap, © OpenStreetMap contributors, available under the Open Database License.

You may not extract, reproduce or redistribute mapping data obtained through the Services.

The Services depend on third-party providers to function. Which ones apply depends on whether you are using the App or the Website; the Privacy Policy lists them in full, together with what each one processes.

Your use of the Services may be subject to those providers' own terms and privacy policies. We are not responsible for their practices or content.

Your right to stop

You may stop using the Services at any time. You can delete your account permanently from within the App at Settings → Account → Delete Account, or request deletion through the Account & Data Deletion page on the Website. Deletion removes your personal data and User Content as described in the Privacy Policy.

Our right to suspend or terminate

We may suspend or terminate your access where you breach these Terms or the Community Guidelines, where your conduct harms the community or the Services, or where we are required to do so by law. Except where notice is impossible or would defeat the purpose of the measure — for example in cases of serious abuse or a legal requirement — we will give you notice and the statement of reasons described in section 8.

What survives

On termination your licence to use the Services ends immediately and you must stop using them, and we may delete your User Content in accordance with the Privacy Policy. Provisions that by their nature should survive — including those on safety and assumption of risk, the licence you granted us, intellectual property, disclaimers and limitation of liability, consumer rights and governing law — continue to apply.

No warranties

To the maximum extent permitted by law, the Services are provided “as is” and “as available”, without warranty of any kind, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, accuracy or non-infringement.

Limitation

To the maximum extent permitted by law, neither we nor our directors, employees or agents will be liable for indirect, incidental, special, consequential or punitive damages, including loss of data or revenue, arising from your use of or inability to use the Services, even if we were advised of the possibility.

What we never exclude

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under mandatory Romanian or EU law. That includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and any liability that cannot be limited under consumer protection law.

If you use the Services as a consumer — outside your trade, business, craft or profession — you benefit from mandatory consumer protection law, and nothing in these Terms restricts it.

Talk to us first

Most problems are quickest to solve directly. Write to contact@ridersroute.app and we will respond within 30 days.

Complaint to the consumer authority

If that does not resolve matters, you may complain to the Romanian National Authority for Consumer Protection (ANPC) — https://anpc.ro, complaints portal https://reclamatii.anpc.ro.

Alternative dispute resolution

You may also use the alternative dispute resolution (SAL) procedure operated by ANPC under Government Ordinance no. 38/2015, which transposes Directive 2013/11/EU on consumer ADR: https://anpc.ro/ce-este-sal/. Consumers resident in another EU Member State may use an ADR entity notified in their own country.

Using ADR is voluntary for both sides and does not affect your right to go to court.

These Terms are governed by the laws of Romania, without regard to conflict of law rules.

Disputes fall to the competent Romanian courts. If you are a consumer resident in another EU Member State, this does not deprive you of the protection of mandatory provisions of the law of your country of residence, and under Regulation (EU) No 1215/2012 you may bring proceedings in the courts of your own country and may only be sued there.

We may update these Terms to reflect changes in our practices, our Services or the law. When changes are material we will notify you in the App or by email to the address on your account, and we will update the version number and effective date at the top of this document.

Where a material change affects your rights or our data practices, we will ask you to review and accept the updated Terms before continuing to use the Services. Continued use after the effective date constitutes acceptance. If you do not agree, delete your account before the change takes effect.

Earlier versions are available on request from our contact address.

Questions about these Terms, or wishing to exercise a right under them? Write to us:

• Rider's Route S.R.L.
• Str. Bega nr. 47, Ghiroda, Timiș County, Romania
• Trade Register no. J2026038748004 · EUID ROONRC.J2026038748004
• CUI 54898440 · VAT RO54898440
• Email: contact@ridersroute.app
• Website: https://ridersroute.app

This section is also the legal imprint of the Services and their operator, for the purposes of Law no. 365/2002 on electronic commerce and Article 14 of the Digital Services Act.